Help Center
Customised Deposit Guide
Customised Deposit Guide

To enhance your deposit experience, we provide specialised guidance for different payment channels. Please follow the steps below according to your selected payment method:

1. General Deposit Process

  1. Log in to your account → Navigate to the "Deposit" page → Select your preferred payment gateway

  2. Enter the amount (please ensure it meets the channel's single transaction limit)

  3. Submit your request → You will be automatically redirected to an encrypted payment page

  4. Complete verification on the third-party page (e.g., SMS OTP, bank security token, e-wallet PIN)

  5. Wait for system confirmation → Do not close the window until the "Payment Successful" message appears

  6. Automatic crediting → Funds will usually be deposited into your gaming wallet within 30 seconds

2. Specific Channel Instructions
▪ E-Wallets (Touch'n Go, GrabPay, etc.)

  • Ensure sufficient balance in your e-wallet before proceeding

  • If funds are not credited immediately after successful payment, please contact customer service with your transaction record screenshot

▪ Online Banking (FPX, DuitNow, etc.)

  • Please use an account with activated online banking functionality

  • If the payment process is interrupted, check your bank account deduction status before resubmitting

▪ Cryptocurrency (USDT, BTC, etc.)

  • Only accept transfers via ERC20 and TRC20 protocols

  • Requires at least 2 network confirmations before automatic system crediting

3. Financial Security Declaration

  • All channels are protected by GeoTrust SSL 128-bit encryption

  • For system delays, contact our 24/7 multilingual customer service through:
    ▸ Live Chat: "LiveChat" at the bottom right of our official website
    ▸ Official Telegram: @m26m26m